CMS-Terms and Conditions CMS-Terms and Conditions

 

Paying for your order

We will accept your order upon the receipt of your payment in full. Payments can be made by credit card (Visa or MasterCard) via secure DPS Payment processing. You can be confident that your payment details are protected by the latest security mechanisms and are used only for the purpose of transaction fulfilment. Unless otherwise specified, freight and handling charges are applied to every order.

 

Pricing

All prices are displayed in NZD.  At the time of you placing your order, the price specified on this website is the price that you must pay to ensure your order is accepted by us. New Zealand orders are inclusive of GST. International orders do not include GST.  We reserve the right to alter prices for any reason. The prices on this website are independent and therefore may vary from retail stockists or partners.  Where applicable, you are responsible to pay for any taxes, import duties, levies or tariffs which may be payable on international orders.

 

Shipping

Artemis is a New Zealand company and we proudly manufacture and operate out of Dunedin, New Zealand. All orders are shipped from our premesis at 16 Fingall Street, Dunedin 9012.  We deliver to New Zealand addresses and around the world.

NZ Deliveries: Standard service is next day delivery ($6) or FREE if you spend over $79. For the NZ next day delivery service, orders must be received by 10am otherwise delivery will be the following day.  To track your delivery, visit Courier Post and enter your Track & Trace number. For rural deliveries (RD) allow up to 5 working days from receipt of the confirmation email.

International Deliveries: 3-10 working days via standard delivery, from $13. The cost for international deliveries is determined automatically in your Shopping Cart and is weight and dimension dependent.  International orders are dispatched via standard delivery (untracked) by International Air. The target delivery time is 3-10 working days. A tracked courier service can requested but will incur additional delivery fees. Delivery to areas outside major cities or where your item is dutiable or held in Customs, may take longer. Orders over the value of NZD$1,000 will incur an additional fee (Export Entry certification).

Once your order has been shipped we will send you a confirmation email, including the courier’s Track & Trace number. If your order does not arrive within the maximum 5 day delivery period, email info@artemis.co.nz or call (03) 456 1551.

 

Customs

Artemis is not responsible for issues that may arise with international Customs security. Costs incurred by Customs inspections, for example, must be borne by you. Each country’s Customs security follows their own regulations and most do allow the importation of health supplements for personal use. It is your responsibility to ensure that your order can be imported into your country.

 

Insurance

New Zealand deliveries are automatically insured up to the value of $1,500. International deliveries are automatically insured up to the value of $250 however additional cover is optional as per shopping cart check-out.

 

Returns

In the unlikely event that you receive a product that is faulty we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy. Please contact us and we will be in touch straight away. If the products delivered do not match your invoice, please notify us straight away. We will correct any error or inaccuracy within an order, so long as it is bought to our attention with 3 working days of you receiving your order. Due to New Zealand health regulations we are unable to receive products back if you have simply changed your mind, so please order carefully. If you feel that the products you have received are not what you ordered or are faulty, please do let us know so we can help.